FAQ
How long does it take to process and ship my order?
When ordered before 5:00 PM GMT, orders are processed within 2-4 working days (Monday - Friday). Once dispatched, shipping takes approximately 7-8 working days (Monday - Friday). For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping on all orders within United Kingdom. For more information, please check our Shipping Policy.
How can I track my order?
You can track your order through the tracking number sent via email once your order has shipped.
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Refund & Return Policy.
Can I cancel my order after it’s placed?
Yes, we offer a cancellation window. To cancel your order, please contact us as soon as possible at info@weisswild.com. Cancellations cannot be processed once the order has already been prepared for dispatch.
What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Refund & Return Policy page.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 14 days, depending on your bank or payment provider. See our Refund & Return Policy for more details.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Refund & Return Policy.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at info@weisswild.com.
Do you ship internationally?
No, we currently ship exclusively within the United Kingdom.
Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Refund & Return Policy.
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